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  1. #1
    delta2cain1 is offline Junior Member Newbie
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    Default Audio driver problem

    i have got one hell of a problem. I had formatted my computer then installed Windows 2000. After i install the audio drivers the computer either hangs (mouse and keyboard dont respond) or reboots.i have tried by again formatting but problem persists. (without the sound drivers the comp works fine)
    plz help! help!!

  2. #2
    Volvogga's Avatar
    Volvogga is offline Senior Member Always Around
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    Need some more information to go by. What is the sound cards make and model (ex. Soundblaster AWE 64 CT4500), where did the audio driver come from, and have you tried to re-download the driver?

    Those seem to be the major things that need to be known as far as I can think of right now. If I think of more, I will add them. Please post that information and anything else you think is important, and I will see what I can come up with.
    Vol~

    thanks to Silverwmoon!

  3. #3
    delta2cain1 is offline Junior Member Newbie
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    Sound chip Vendor ::Intel Corporation

    Sound chip ::82801DB/DBL AC'97 Audio Controller(ICH4/ICH4-L A1 step)

    Codec Name ::Avance Logic ALC650

    Codec Enhancement:: Realtek 3D Stereo Enhancement

  4. #4
    Hellcreator is offline Senior Member Long Time Member
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    are you using a driver written for windows 2000?

  5. #5
    Volvogga's Avatar
    Volvogga is offline Senior Member Always Around
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    Ahh... Intel is such a pain in the ass. Their basic stance on drivers for soundcards is that it is the manufactures problem, as they make too many different variations on the soundcard for them to keep track of. Idiots.

    Alright, the first thing I want to make sure of is that you have updated Win2K to SP4 with the rollup packages (update and security rollups, what was supposed to be SP5). This way we can be sure that Win2K is as stable and secure as possible. If you already did this, then sorry for bringing it up, but I wanted to be sure.

    Next thing is that you need to find out the computer manufatcure and the model of the computer (ex.: Dell Optiplex GX1 or HP Pavilion dv4000), or (if it is not a brand computer) you need to find out the exact make and model number of your motherboard (ex.: MSI K8N Master2-FAR). With that information, you must find and download the audio drive for the specific motherboard. So if it is an HP computer, go to HP's website and start looking for the driver there. If you need help finding the driver, post the make and model of the computer (or motherboard), and I have a few sites in my bookmarks to find drivers.

    Hope this helps solve your problem. Let me know.
    Vol~

    thanks to Silverwmoon!

  6. #6
    delta2cain1 is offline Junior Member Newbie
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    Default

    The motherboard is ASUS P4B533-VX and yup sp4 is installed.this comp is a branded one so i got 2 mother board cds. one has the BIOS stuff the other has the original drivers(the comp is 3 years old) so when i install the original driver the comp hangs up.but i went to the site of Realtek AC'97 and got the latest driver.Now the driver get installed and comp doesnt hang but still no sound .

    PS:i had originally 128 mb ram and recently added another 512 mb.i will definetly get all the hotfixes.

  7. #7
    Volvogga's Avatar
    Volvogga is offline Senior Member Always Around
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    The only thing that I can think of is to check the device properties in Control Pannel, System, Hardware, Device manager, sound card and see if it is set to disable the hardware. If that were the case though, I don't think that the mixer would come up. Other than that, try going through the mixer, enabling all possibe settings and makeing sure everything is all the way up. To test different aspects of the card, go to Start, Run, type 'dxdiag', and go to the sound part to play all types of files. I don't think that this will tell you the problem though for the soundcards, but it is a good test.

    Just another small thought, the soundcard didn't happen to be disabled in the BIOS somehow, did it? If this is the case, then Windows should have never asked to install the driver, but check just to be sure.

    Ok, this is weird. The board name you gave seems to not exist in the world of Asus, even though you gave the number correctly, I know that I have worked on one before. The closest thing I can find is the P4B533-V, P4B533-VM, P4B533-X, P4B533-M, and P4B533-E. I went with the -V and got the instruction manual for it. That identifies your sound card as being a C-Media 8738-MX 6 channel audio chip. If you have the book for the mobo, double check this (Asus has a large specifications chart within the first 10 pages or so of their manuals), as out of the 5 variations on this board (not couting the VX), only the -V and -E have this sound card.

    In any case, here are the C-Media drivers if you want to try them (probably the same ones on the disk you have, but may be a bit newer). There is also a audio rack there.... don't think you should have to have this to use the soundcard, but if you want to try it, its there.

    http://www.cmedia.com.tw/download/OS...738_WDM_OS.htm

    This is the best I could find for this card. Asus' website is down as of my writing this, so I could't look around there too much. I hope something works for you. This is rediculous for a damn sound card.
    Vol~

    thanks to Silverwmoon!

  8. #8
    delta2cain1 is offline Junior Member Newbie
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    well it is P4B533-VM.sorry for the misinformation

  9. #9
    delta2cain1 is offline Junior Member Newbie
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    DirectSound test results: Failure at step 19 (User verification of software): HRESULT = 0x00000000 (error code)
    i got this for the sound test

  10. #10
    Volvogga's Avatar
    Volvogga is offline Senior Member Always Around
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    Ok, in that case you audio card is RealTec ALC650 6 channel audio (although I swear I worked on a VX before... maybe it was a Via board or something... doesn't matter). As long as you got the drivers from here, then they should be right.

    http://www.realtek.com.tw/downloads/...&Software=True

    The first thing I come across is to reinstall your drivers for this error to be corrected (been there, done that, what else ya got?). The next solution I see is to upgrade Direct X........ no way its that simple. Well, thats what I have for now. I'm still looking, but as that is really simple to do, I thought I'd throw that out there. If you don't have it, install Direct X 9c.

    Let me know, as I'm still searching.


    EDIT:
    Ok. I have been looking and looking, and every solution has to do with one of two things, drivers and DirectX. Worst case senerio, remove the drivers for the sound card compleatly, restart the computer, then install only the new drivers (do not upgrade to them if at all possible). Other than that, I'm at a loss at this point.
    Vol~

    thanks to Silverwmoon!

 

 
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