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Thread: printer issues

  1. #1
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    Default printer issues

    QUESTION ONE

    i got a LaserJet 6P printer. it's probably a good 5 years old. it's connected to an IBM computer (probably 10years old) running on Windows 2000. This IBM computer serves as the printer host for the other computers in my house.

    problem: every time i try to print something (such as today's Word document that's only 2 pages and less than 1mb worth of memory) it just DOESN'T PRINT! i don't know why.

    my guess would be because the server computer doesn't have enough memory. my fucking genius parents [much sarcasm implied] suggest to just reboot the hosting computer--but that only works half the time.

    any better suggestions?

    yes, i tried wacking it. if i had my way, i'd take that shitty hosting computer and toss it away and just steal the printer for myself. mwahahaha. but some things are just beyond my ability..

    QUESTION TWO
    our newer printer that's a DELL Model A920 ran out of ink. i try searching, but i'm getting horrible deals---like 2 black ink carts for 40bucks. (big time rip off!!)

    any suggestions about websites that have CHEAP deals for printer ink?

  2. #2
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    Finnaly! Geez you people don't break your computers much.

    Ok, lets see about this memory theory or yours by seeing how much it has. Hold down the 'windows' key and press 'break/pause'. This will bring up the system properties. I want to know the processor speed, or the model, and the amount of memory. If you don't have a 'windows' key, go to My computer, control pannel, system.

    I doubt this is it, a print server shouldn't take shit for memory, but I'm courious. Get me that info, and I'll see what I can dig up for you to try in the meantime.
    Vol~

    thanks to Silverwmoon!

  3. #3
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    server computer = weird!
    *tries to make sense of weird computer*

    261,672Kb RAM
    AT/AT compatible
    x86 Family 6 Model 5 Stoping
    Windows 2000

    oh and hardrive memory? it has about 8gb. i believe 4 is used...

    i didn't realize how shitty that computer was. oh well, that explains why none of us ever uses it.

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    Makes perfect sense.

    256MB of RAM
    AT Compatible (it should be)
    ...... basically I think this should be a Pentium II with that tag, at about 300 to 400MHz
    Win2K

    That should probably be plenty for a print server. It meets Win2K's mininum requirements. Hard disk space should be fine (more than fine).

    OK. How is the network setup? How many computer connected to a hub or two directly connected together with a crossover network cable, that kind of thing? If there are multiple computers, can they share files amongst eachother? Does the hub/switch (if your using one) assign IP addresses, does the server computer, or did you set them yourself?

    What does the option say when you tell it to print? It should say something like 'auto Epson LQ on COMP2' or something.

    Seeing as the printer is directly connected to the server comp, does WIN2K have the printer marked as shared (has a little gropping hand under the printer that looks like its about to do something dirty)?

    Answer what you can, and we'll go from there.
    Vol~

    thanks to Silverwmoon!

  5. #5
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    Quote Originally Posted by Volvogga
    Makes perfect sense.

    256MB of RAM
    AT Compatible (it should be)
    ...... basically I think this should be a Pentium II with that tag, at about 300 to 400MHz
    Win2K

    That should probably be plenty for a print server. It meets Win2K's mininum requirements. Hard disk space should be fine (more than fine).

    OK. How is the network setup? How many computer connected to a hub or two directly connected together with a crossover network cable, that kind of thing? If there are multiple computers, can they share files amongst eachother? Does the hub/switch (if your using one) assign IP addresses, does the server computer, or did you set them yourself?

    What does the option say when you tell it to print? It should say something like 'auto Epson LQ on COMP2' or something.

    Seeing as the printer is directly connected to the server comp, does WIN2K have the printer marked as shared (has a little gropping hand under the printer that looks like its about to do something dirty)?

    Answer what you can, and we'll go from there.
    *swirly eyes--faints*

    4 computers connected to server computer only. Server computer connected to switch. 5th computer also connected to switch. switch connected to printer.

    other than being connected to the server computer, there are no other inter crossing connections.

    i have no idea how these IP addresses came about.

    it says \\____name____\HP LaserJet6P when trying to print.

    yup, it's marked as shared.

  6. #6
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    Whoa.... Ok. As I'm not standing in front of this setup, let me repeat that to make sure I got it...

    You have one server computer that has 5 network ports on the back, which goes by Network cable (extra thick telephone looking wire) to 4 computer and a switch (5 cards?!). Ignoring the other 4 computers, you have a switch that has 3 wires sticking out of it, all of which are the same network cable that hooks the computers to gether, and one goes to the server, one goes to another computer (we got 6 computers to worry about then, right?), and the last goes to the printer.

    Is that right?

    And I brought up IP addresses because that is most likely how your computers talk to eachother, by using IP addresses to identify where to send the information.
    Vol~

    thanks to Silverwmoon!

  7. #7
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    yea, i think they're doing IP talking cause i can't figure out where else the cables are going.

    here's a quicky diagram (pretend i'm Rukia for a moment ^_^)

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    Well that does help. So you got a hub and a switch. I assume your trying to print from one of the 4 computers connected to the server.

    Let me ask this. As you said you never ever use the server for anything, if you pop up wordpad, can you print from there?

    It would seem to me that the switch may be causing the problem. I wonder if you need to set up a gateway IP to send the print files. Basically what this does is it sends the print file to the switch IP with an attachment that says to send this information on to this IP address, instead of trying to send the info directly to the printer IP.

    If you go to the control panel and and open the printer properties, and then look at the properties of the printer your haveing trouble with, can you get the printer's IP address? I'm not on my home network, or else I'd try the same sort of thing... although I only hook two computers together.

    If not try to go to the command prompt and type 'ping [name of the printer]' and 'tracert name of the printer'. Thoes should tell you if your geting info to the printer or not, and the switches IP if its got a gateway that needs to be taken care of.

    Thats all I can think of right now. Try that stuff and maybe I can come up with something based on the results.


    *More thoughts as of 400PM EST*

    I looked up the printer name you gave and it came back as not being able to use network printing by itself with out one of these litte boxes...



    See if you can find this little thing and press the test button to make sure the printer itself is working right, if you haven't already.

    I guess there should also be some software somewhere on the server PC called JetAdmin. Might give you some good information, such as what the IP addresses are.

    So please, at the least, test the printer itself with the test button on the JetDirect print server box connected to the printer, and see it the server computer itself can send a small test document to the printer. This way we can deturmine if its the printer, server, or network... or at least rule one or two out.
    Vol~

    thanks to Silverwmoon!

  9. #9
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    ai, sorry for not responding sooner.

    so i looked up the printer's IP on the control panel. i found something about the printer's port--but nothing about an IP address like 123.12.123.1234 or something like that. i tried the ping-ing things. nothing happened. more like, it didn't work. very weird. the printer itself is very much alive and working well.

    but miracuously, we somehow resolved the problem by switching the server computer with a different one and re-installing the printer a twice. the first time it still bombed, but somehow the second time the commands worked.

    time for my apology...
    i'm sorry i didn't respond sooner. i felt guilty trying to say that the advice didn't work and we ended up going a totally different method.

    sorry to make you waste your time on me.

  10. #10
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    Haha. Hey, I understand completely. In windows, sometimes you just have to redo things due to something breaking. Kind of sucks that you really have that little control over your machines.

    And don't worry about the time. If you ever head over to LinuxQuestions.org, you could find I have spent a lot more time on a problem then this. Hell, sometimes someone over there in the Newbie section (yes, there is an actual newbie section) someone will ask something, we'll try to help em out, and then they will decide its too much work and go back to windows or something, without telling any of us. Doesn't happen that often, as most people over there are really friendly, and willing to work at fixing the problem.

    Anyway, glad you got it working, sort of, but what more can you hope for. At least it prints.
    Vol~

    thanks to Silverwmoon!

 

 

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