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  1. #1
    Digital_Eon's Avatar
    Digital_Eon is offline Super Moderator Community Builder
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    Default External HD won't show files?

    Yeah, so I bought a 500GB external hard drive over the holidays to store my files in. The instructions said to plug it in and the software or whatever needed to happen for it to work would install (?) automatically. I had some trouble with it, and trying to disconnect it properly (clicking the icon and saying "safely disconnect" lead to an error) didn't work, so I had to unplug the USB connector and then the power. After I plugged it back in, it seemed to work fine.

    ...except the next day, my files won't show up in it. From the My Computer screen, the drive appears to have the files - that is, they take up ~76GB of space - but whenever I try to enter the drive, all of the folders - including the ones that came with the HD; they must have the important parts to make it run. (God I'm so computer-stupid.) They just show up as "empty" when the pointer hovers over them, and inside, there's nothing.

    Apparently, if I can unplug the HD safely and then reconnect it to the computer, the files show up. It hasn't happened at any other time, though, such as turning on the power for the computer if it was previously off. The files also don't show up for an extended period of time that I haven't tested yet...

    Is there any explanation for this - did I do something wrong - can I recover my files and should I take the HD back to the store?

    Edit: I also can't upload anything from the hard drive (like to a file hosting site, for example). The folders show up as empty.
    ~Digital_Eon~




  2. #2
    Jyuu's Avatar
    Jyuu is offline Super Moderator Community Builder
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    Default

    Zero it and call it a day.

  3. #3
    Spurgu is offline Senior Member Always Around
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    Quote Originally Posted by Jyuu View Post
    Zero it and call it a day.
    I lol'd, like she'd understand what you mean. :d

  4. #4
    Volvogga's Avatar
    Volvogga is offline Senior Member Always Around
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    Default

    Haha, Spur actually has a point for once. :P

    Jyuu is saying to get all the files you want off the bitch, re-format it, and try again (I think...). All those so called 'important' files... they're diagnostics, useless and broken backup programs, and fancy little icons. The driver (if it was something special to begin with and was even on there) is installed on your computer already so no worries.

    If you don't want to do all that, you can run chkdsk on it. The thing in properties of the disk about checking for errors... might work.
    Vol~

    thanks to Silverwmoon!

  5. #5
    Digital_Eon's Avatar
    Digital_Eon is offline Super Moderator Community Builder
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    Quote Originally Posted by Volvogga View Post
    Haha, Spur actually has a point for once. :P
    Yup. I thought Jyuu was saying something along the lines of "nuke it".

    Jyuu is saying to get all the files you want off the bitch, re-format it, and try again (I think...). All those so called 'important' files... they're diagnostics, useless and broken backup programs, and fancy little icons. The driver (if it was something special to begin with and was even on there) is installed on your computer already so no worries.
    Oh, I didn't think they were important anyway. I was planning to get the files out and do something (ie: bring it back), but reformatting will probably be easier. Um... incidentally, how do I do that? =)
    ~Digital_Eon~




  6. #6
    irecinius is offline Senior Member Community Builder
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    Quote Originally Posted by Digital_Eon View Post
    Um... incidentally, how do I do that? =)
    Back up anything first..

    Now: Right click on it from My computer.

    Select "Format"
    From this simplistic screen, look at the size check if is the correct one.
    File system: choose NTFS.
    Allocation: Don't touch.
    Volume Label: Name your HD as you please, or leave blank.
    Checkboxes: leave all unchecked.

    Start, sit back wait for it..
    "Chile is a thin and tall country"

  7. #7
    Volvogga's Avatar
    Volvogga is offline Senior Member Always Around
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    At 500Gigs, I assume it's a stand model and not a truely portable model, but just so you know, formating NTFS makes it pretty much Windows NT/2k/XP/Vista only... doesn't do so well on Linux(well the newer versions do pretty good) or OSX.
    Vol~

    thanks to Silverwmoon!

  8. #8
    irecinius is offline Senior Member Community Builder
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    ^Yes, well... Linux and OSX have somewhat limited ntfs capabilities (they can read, but can't write)

    But like on the other thread. While well, NTFS does have its problems, will save you some headaches like if you try to move 4+gigs files on and off your HD, try that with FAT32.
    "Chile is a thin and tall country"

  9. #9
    martyr3810's Avatar
    martyr3810 is offline Banned Community Builder
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    I had to move 626GB once in 34,038 files. This is why I use NTFS... lol.

    chkdsk it before you return it or reformat it though.

    open a command prompt, type: chkdsk c: /f /r
    (C: being whatever your volume letter is, /f fixes errors, /r recovers readable information if anything is corrupted)

  10. #10
    qualia is offline Senior Member Respected Member
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    Little warning: using chkdsk with the /r switch on an external 500gigs HDD will take a long time. And by that, I mean really long.

    And.. sorry if i'm being picky, change "C:" from what martyr said above to whatever drive your external HDD shows up as. I'm pretty sure it's not C:.

 

 

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