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  1. #1
    Jakko's Avatar
    Jakko is offline Senior Member Community Builder
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    Default Unable to log into router.

    Hey guys.

    I have a bit of a pickle.

    I am working on my brother's-girlfriend's-mom's computer for her, and running into a bit of a problem. For some reason the wireless internet does not work on any of the other computers.

    Looking on the back of the router(a Dell TrueMobile 1184), I am told to type in "my.router" to log in, instead of a regular 192.168....string.

    Anywho, it doesn't work, nor does using IP config to find out the correct number to put it.

    I replaced it with a D-Link DGL-4300, but still the same problem, the string I am supposed to use(192.168.0.1) doesn't work. Nothing I can think of does. I am just flat-out bewildered. Man, I hate Dell computers.

    Can anyone please help me with this problem?

  2. #2
    Jyuu's Avatar
    Jyuu is offline Super Moderator Community Builder
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    Default

    What OS?
    ____________

  3. #3
    Jakko's Avatar
    Jakko is offline Senior Member Community Builder
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    Default

    Windows XP SP2.

  4. #4
    Jyuu's Avatar
    Jyuu is offline Super Moderator Community Builder
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    Default

    Tough one.
    It's a common issue under Vista (where you simply have to disable IPv6 to get it to work).

    Only things I can think of is to uninstall the network device drivers and reinstall another one (either a new official driver or a third party one made by users). You can also try to use another network adaptor (like a cheap generic USB one) to see if the issue appears again). Or you could also boot with a Linux live disc (lightweight one like Slax works fine) and see if you can open up the router page with that.
    I suppose you know how to draw your own conclusions on the matter and what needs to be done to get it working based on such interventions.

  5. #5
    Jakko's Avatar
    Jakko is offline Senior Member Community Builder
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    Default

    I'm just gonna back up her stuff and reformat. Get rid of most of this bloatware that she has on here. Thanks.

  6. #6
    irecinius is offline Senior Member Community Builder
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    Default

    Well if you didn't format it yet.. or did and still not working.

    Some things that are easly missed:
    - Windows firewall, or any firewall for that matter...
    Sometimes it put the routers on the blocklist, so that you can't access it root page.

    If thats not the case. What you can do is.

    Look at the Router's manual and find how to Hardware reset the Router.

    Usualy you have a 'Reset' button on the back, that you have press and hold for about 10seconds.

    Reconfigure the Router, connecting a wire to the computer.
    When it works with a Wire, configure the Wireless back.
    Optional: Set up a WEP encription and disable SSID broadcast.

    Also the D-Link DGL-4300 has a firmware upgrade, check it to make sure its on the lastest is v1.8
    http://games.dlink.com/products/supp...sec=4#firmware

    Do not try to update it by wireless.. use the wired connection.


    If you managed to do all this everything should be working by now.. if not.. its something with the computer, go ahead with the format
    "Chile is a thin and tall country"

  7. #7
    Jyuu's Avatar
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    Well he tried with two routers. =\

  8. #8
    Jakko's Avatar
    Jakko is offline Senior Member Community Builder
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    Default

    Tried two routers.
    Used the reset button on both(had a toothpick handy).
    Was using a wired connection. That was the strange part. Wired, it would work fine, but wireless just wouldn't work for anyone, even after they connected it.
    I tried Windows Firewall, Kaspersky Firewall(I, of course, checked the exceptions on both) and no firewall.
    I can't upgrade the fireware, as it is a .bin file, without logging into the router, and I can't log into the router. I don't know why, I just can't. Can't change any of the encryption settings either, as I just can't get on.


    I am just going to tell them, "You have a virus in your system files, and I quarantined it, but need to reformat the computer." People always buy that line.

    Of course, before I do that, I will do the absolute last thing, which is to try a usb network adapter for the laptop I am trying to wirelessly connect. I just didn't have one handy at the time. I will fix it all Sunday.

 

 

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