To start with, I have a Toshiba SD-R5372 burner that reads and writes to the following formats; DVD-R, DVD-RW, DVD+R, DVD+RW, DVD+DL. So it's a great burner, and it burns positive and negative formats at 16x, while it does rewritables at 8x and dual layer at 4x.
And then memorex hits me with this;
"ATTENTION: 2.4x DVD+RW/+R Drive owners...
FIRMWARE UPGRADE REQUIRED FOR 8x Write speed DVD+R Discs"
I decided to try to burn the disc without upgrading anything first, just to see if it applied to me, since my burner was fairly advanced in what it could handle. And it turned out it couldn't burn it... So I sought out a firmware upgrade."
Google SD-R5372 (which, I got straight from my Device Manager, btw). It's like it doesn't fucking exist. Toshiba disavows ANY knowledge of my burner. It's not on their site, its not any anyone elses' site. It's just not. freaking. there. Somehow I ended up finding it anyway. A firmware upgrade from "TU 52 to TU 61". Don't ask me what TU is, or what the numbers are since it doesn't say 'version', I honestly don't know. I ran the upgrade, (hey it came from Toshiba's site, even if it was some estranged portion that couldn't be accessed from any other part of the site, which I found by way of some very strenuous googling of arbitrary information, so it should be safe) and the .exe detected my burner AND recognized exactly what version it was, so I'm guessing it was the write thing to do. (Pardon the pun.)
And it didn't help. Apparently this wasn't the RIGHT firmware upgrade. I can't burn DVD+R's still, and I bought some DVD-R's the other day and those don't seem to work either. Is my burner just broken now? Why is Toshiba's product support incredibly shitty? What is the average flight speed of an unladen swallow?
All these questions and more will be answered on the next episode of FAULTY COMPUTER Z~!