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  1. #1
    Akuma Phoenix is offline Junior Member Newbie
    Join Date
    Nov 2006
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    Exclamation Username & Password issues

    Okay, so this is something that has become a serious problem for me. About two weeks ago I tried to log into my account here, but stoptazmo said my password was wrong. Now I know this may sound stubborn on my part, but it's true - I didn't forget or mistype my password, and I tries several times to get it to work. When that failed, I finally said, "Fine!" And clicked to get my password renewed and put a different one in, but again - all I was met with was further problems.

    First, I was sent the notification for changing my password and given a 'temporary password', after that I went back to the site I entered in the said password, but then the site told me I was trying to access private information and needed to log in in order to make any alterations to my profile/settings. Now, this is what I fail to comprehend as logical: If you've purposely removed your unrecognized password, gotten a temporary one and used it to log in as instructed, then why the hell would you be required (or even able) to log into an account which doesn't acknowledge the said password in the first place!? I mean, does that make ANY sense whatsoever to anyone?

    This situation continued to worsen and so finally I was so aggravated I gave up and was forced to use my SECONDARY email address as well as an ALTERNATE USERNAME due to this incident. I am strongly urging any administrators or site managers who may read this to contact me and please help me to correct this problem. I would very much like to get my original "Ashen Phoenix" account back and then discard this one. However, should this be impossible, I would - at the very least - appreciate an explanation as to why this happened, and what (if any) measures the site's staff can/will take to prevent this from reoccurring.

    Thanks for taking the time to read this. I sincerely hope a response is given.

    -Akuma Phoenix (formerly Ashen Phoenix)

  2. #2
    Hellcreator is offline Senior Member Long Time Member
    Join Date
    Oct 2005
    Location
    Canada
    Posts
    902

    Default

    This situation continued to worsen and so finally I was so aggravated I gave up and was forced to use my SECONDARY email address as well as an ALTERNATE USERNAME due to this incident. I am strongly urging any administrators or site managers who may read this to contact me and please help me to correct this problem. I would very much like to get my original "Ashen Phoenix" account back and then discard this one. However, should this be impossible, I would - at the very least - appreciate an explanation as to why this happened, and what (if any) measures the site's staff can/will take to prevent this from reoccurring.

    Thanks for taking the time to read this. I sincerely hope a response is given.

    -Akuma Phoenix (formerly Ashen Phoenix)[/COLOR][/QUOTE]


    Okay, I'm gonna outline the procedure with forgotten passwords (i just tried this so its how it works here).

    1:User forgets password, clicks on password reset link.
    2:User enters their email address and the service emails them a link to reset their password (expires in 24Hours).
    3:Users enter that link, re-enter their email address and the system resets their password.
    4:you log in using your temporary password (note the password is case sensitive).
    5:change your password to something you can remeber.


    Thats what i just did and everything worked fine.
    If you're having problems, have you tried clearing your cache and cookies and trying again. It could be a cookie didnt clear right, or your computer is loading an old version of the page. Give that a try.

    The admins do look through here from time to time but I'd like you to try what i suggested before going to the admins to see whats going on

    Good luck!

 

 

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