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Thread: wtf?

  1. #1
    csuti's Avatar
    csuti is offline Senior Member Community Builder
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    Default wtf?

    Dear --- ---,

    In an effort to provide you with an answer to your question or concern as quickly as possible, our automated response system is sending this first reply to your inquiry. If the system has interpreted your message correctly, you have requested assistance or information about dead, missing, stuck or bad pixels on a Dell portable or LCD display. This response offers information regarding this issue.

    LCD screens contain a million or more tiny pixels to make the image. It is not unusual for one or more of these pixels to be stuck on or off. Creating a perfect display would make the cost of the computer prohibitive. The industry standard allows up to five stuck pixels.
    You'll find a full explanation of Dell's policy on dead, missing, stuck or bad pixels at the following web address:
    http://support.dell.com/us/en/kb/doc...asp?DN=1018431
    If your portable computer screen or flat panel display exceeds the industry standards regarding bad pixels, and is still covered by your warranty, Dell will replace it. Keep in mind, that it's possible that the replacement LCD could have from 1-5 bad pixels as well, since that is within industry standards.
    You may chat immediately with a Dell support representative by visiting the following web address:
    http://support.dell.com/support/topi...=19&l=en&s=dhs
    You may also reply to this document to be contacted by an email representative (normally within one business day).
    What?!
    I don't know about you guys, but I think that a company (even more so if it's a big one, such as Dell) would be required to make a good product. And, as far as I'm concerened, an LCD with dead pixels is NOT a good product.
    This is like having a restaurant that says "we can't be expected to examine all our foods, so we can be allowed to have dead one or two dead rat meat in the food we serve." (or at least close to)

    When I buy a product, I shouldn't be worrying about things like, "Oh, but what if it is damaged?" NO! If I buy something NEW, I expect it to work.



    5 dead pixels my ass.
    Well, screw you Dell, I found 987 (yes, I counted) damaged and 1 dead pixel. Ha!
    You're damn well give me my money back.




    And as for the topic, what do you think of stuff like this? Do you think we're being ripped off? Or is it fair?
    Has anything like this happend to you before?

    Do share.

  2. #2
    Sirusboon is offline Senior Member Always Around
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    I prefer plasma I have had not problems so far with my 50" tv/monitor.
    Where as my friend's LCD Monitor he just got has 4 dead pixels and an odd number of stuck ones.

  3. #3
    StealDragon's Avatar
    StealDragon is offline Super Moderator Community Builder
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    I upgraded my Zune software and it crashed immediately. Ive since uninstalled it and reinstalled it half a dozen times, tried a dozen fixes all to no avail. I haven't updated the songs on it in weeks because the software is a buggy piece of shit. Perusing the Zune forums and seeing the tens of thousands of posts like mine complaining about software crashes just reminds me why I hate Microsoft. They fucking suck.

  4. #4
    Sirusboon is offline Senior Member Always Around
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    LOL as for the costumer service the newer the technology the shittier your service will be, new things = more problems yet to be discovered. The worst part is companies put out their products with known bugs and such with the "we'll fix it later" mentality. The friend who I mentioned earlier got a replacement from bestbuy because they say it is common and he bought a warranty, He new one was a big messed up too, I wonder if he is going to give up? Anyway I agree though Vista is a big show of all this. It was a precisely executed kick to the balls with no sorry afterward.

  5. #5
    maogall is offline Senior Member Frequent Poster
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    Csuti is a perfectionist eh? But just to let you people know, plasma and LCD wouldn't last long enough to satisfy consumers and the longest would be 5-6years.(are you kidding me?) yea, despite the beauty that it withstands, those big companies just rips people off and funny thing is, most people buy into that idea.Idea that having a plasma or LCD monitor TV is cool and a MUST-HAVE.

    Plasma's advantage over LCD:
    -The picture quality,especially if put in a dark room

    - Clear picture at any angle(unlike LCD)

    Plasma's disadvantage over LCD:
    -the after image burn! damn, that annoys me the most

    -not recommendable putting it in your living room hence, cos its bright. (preferably in a bedroom or basement where it is dark)

    I understand csuti's frustration but hey, we all make mistakes and the good thing is you can always refund your money back or get a new one for free. But still, it is very FRUSTRATING.......

  6. #6
    csuti's Avatar
    csuti is offline Senior Member Community Builder
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    ^ not for free. Defenitley not for free...

    And, I'm sorry, but I rather not have dead pixels on my screen while I'm editing images, because it would get me soo frustrated that I'd want to kill someone.

    Mind you, I didn't buy an LCD monitor TV... it's just a simple LCD so that I could do my work. It IS, in fact, a must-have.

  7. #7
    be0wulf is offline Senior Member Community Builder
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    Maybe you ought to consider buying a Viewsonic LCD monitor. I've had mine for a year now and it's still working perfectly. No dead pixels whatsoever. Dell customer service sucks, anyhow =P


    http://www.chunlikickedme.com

  8. #8
    maogall is offline Senior Member Frequent Poster
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    Mind you, I didn't buy an LCD monitor TV
    ooppsss, sorry.. I was referring it to Sirusboon.

    but anyhow, Am surprised that you won't get a new LCD monitor for free

  9. #9
    csuti's Avatar
    csuti is offline Senior Member Community Builder
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    Quote Originally Posted by be0wulf View Post
    Maybe you ought to consider buying a Viewsonic LCD monitor. I've had mine for a year now and it's still working perfectly. No dead pixels whatsoever. Dell customer service sucks, anyhow =P
    ooooh how right you are. It hurts.

    Quote Originally Posted by maogall View Post
    ooppsss, sorry.. I was referring it to Sirusboon.

    but anyhow, Am surprised that you won't get a new LCD monitor for free
    I wish I could. Then I would buy another one from the money I got back, and be all happy.
    OR sell the stupid dell and buy a better LCD. :3
    but no, I DOUBT they will give me a free one. They offered to replace it, but hell no. I don't want a Dell.

  10. #10
    p00
    p00 is offline Senior Member Long Time Member
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    Quote Originally Posted by be0wulf View Post
    Maybe you ought to consider buying a Viewsonic LCD monitor. I've had mine for a year now and it's still working perfectly. No dead pixels whatsoever. Dell customer service sucks, anyhow =P
    I've got Viewsonic LCD monitor too. I've had it for over a year and it still works beautifully!
    E

 

 
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