Dear --- ---,
In an effort to provide you with an answer to your question or concern as quickly as possible, our automated response system is sending this first reply to your inquiry. If the system has interpreted your message correctly, you have requested assistance or information about dead, missing, stuck or bad pixels on a Dell portable or LCD display. This response offers information regarding this issue.
LCD screens contain a million or more tiny pixels to make the image. It is not unusual for one or more of these pixels to be stuck on or off. Creating a perfect display
would make the cost of the computer prohibitive. The industry standard allows up to five stuck pixels.
You'll find a full explanation of Dell's policy on dead, missing, stuck or bad pixels at the following web address:
If your portable computer screen or flat panel display exceeds the industry standards regarding bad pixels, and is still covered by your warranty, Dell will replace it. Keep in mind, that it's possible that the replacement LCD could have from 1-5 bad pixels as well, since that is within industry standards.
You may chat immediately with a Dell support representative by visiting the following web address:
You may also reply to this document to be contacted by an email representative (normally within one business day).