Narutofan.com Problem & Poor Business Practices
I already posted in one of the threads here about this so if you've read it..you've seen my story.
I signed up for narutofan.com plus! after years of just visiting the website just to peek at manga or a quick look at character info whatever. Nothing big. So when I wanted to DL some licensed stuff a while ago that was really old I realized very quickly that it would be a pain for me to take the hours it would take to find the BT links & yadda yadda.. & wait forever for seeds...etc..so I thought okay I have money I'll $5 to sign up & quit it later when I'm done.
Well push comes to shove I want to cancel. No button no nothing. No page on how to cancel or anything on the FAQ or anything. Hmm. I find this odd but I think okay there's an e-mail I'll write them about it. No reply after 2 weeks. So then I set up a plus! support thread request since they don't allow you to ask these very questions in the forums (odd hmm? I believe something fishy is going on there) & it is conveniently deleted when I check. Not by myself but obviously by some admins or higher up.
Odd? Yes. Illegal? Quite posibly. So finally I google narutofan.com cancel subscription (which btw, when you sign up..it is conveniently checked for you.. & if people blow through signing up...they wouldn't even see it) & hmm...lo & behold I'm not the only one being blown off & having the same problem. In fact, I found at least 4-5 + people posting the same questions & being blown off by narutofan.com mods who told them basically they were stupid in even asking the question when the forum wasn't for those concerns & directed them to the BS plus! support section where I was ignored.
Well... & I am assuming these few people were the ones who actually posted & only represent a small fraction of those with this same problem... well..then we obviously have a big problem with the legality of what Tazmo is doing over at narutofan.com plus!
One of the mods was helpful & told the person to cancel via paypal (why paypal? Not narutofan.com? Odd again!) & directed them to find the subscription which by the way is completely obscure & difficult to find via paypal's navigation system... & cancel it. I did finally do this but .. I am still very angry!
1) Narutofan.com should have a faq on how to cancel. Every other freaking website I've been on has this option even for deleting your profiles & crap like that. If not they should answer any e-mails regarding this question & if they want to save a workload..post an faq. How hard is that?
2) I suspect the staff at narutofan.com are benefitting from those who do not check their bank accounts as I do. They are benefitting from those who ignore an extra $5 charge a month to their account indicating they are subscribed. The subscription checkmark was so small ...I believe there are many who blew right through it not realizing they were subscribed. & I am betting that the staff benefit financially from ignoring the many requests to cancel subscription because they want the extra $5 from god knows how many members who sign up.
3) I find it very odd that the forum mods are told to blow off any requests for support for plus! accounts. I find it very convenient they are told to direct us to the nonexistent 24/7 support threads (which by the way don't work very well).
I googled the problems I was having at narutofan.com & I realize that there are a lot of legitimate concerns about the business practices at Tazmo's site. I believe my problem was small in comparison to some people out there. There are others who had false charges on their accounts (possible especially since Tazmo now conveniently takes your Visa charge directly if you'd like....hmm...which I didn't do & thankfully only did through paypal). THIS STUFF IS ILLEGAL. False charges? Yes. Making it impossible for someone to unsubscribe an auto charge from their account? YES very illegal. Am I going to get a refund for that extra month I was charged while figuring out how to cancel my darned account? I doubt it. & I won't bother because it's just a measely amount of money but seriously...
I don't give a darn if Tazmo is a wife beater honestly. I do give a damn that he is practicing business in this manner. & because of this I sent an e-mail to paypal urging them to look into this matter & telling them of my numerous problems cancelling. I am also considering sending an e-mail to BBB to at least have some longterm documentation of these problems.
So there you have it. Do not subscribe to plus! on that website. Do not give them ANY of your bank info. & if you have had problems send messages to paypal & the better business bureau & other consumer advocacy websites. Thank you for reading this! & if you need help cancelling..
go to paypal.com. Go to history. Find your old transaction. Click on detail. Click on the top blue word where it says something like transaction for #S_____ followed by lots of #s. That is your subscription # apparently. Now you can scroll down & cancel. That's how you do it. Thanks for letting me post my grievances. I am trying to get the word out there since I obviously didn't know about this before I signed up.
Cancelling NarutoFan Plus Account if you didn't...
call this Number: 1-888-596-9279, they are a 24 hour service. call them anytime and there will be someone to help.
this is the customer service number for the billing company narutoFan Plus uses to charge you, if you used a credit card/debit card to get subscription. CCBilling is a legit billing service and they will help you cancel the subscription.
I hope this helps others out, as I had to get the phone number by contacting my bank.
I'm not 100% sure.... but NarutoFan and NarutoForums are not associated with each other. You were asking in the wrong place.
I like to die with the songs I love stuck in my head. I hope to make the most of these hollow bones we become.
I raise a toast to the the souls that sang all along. I've been gathering friends to just to make some sounds,
before the ship goes down, I've been making amends by making the rounds before the whole world ends
[Chit Chat Specific Forum Rules] // Last Update - Friday March 13, 2009
NrutFan: Rip Off City!
Here's my experience, comments, and solution:
I found the NarutoFan website looking for Naruto music. It had free downloads, but for five dollars you could quickly download the whole thing. That was a lie; I still had to download each song or piece, one by one.
I did not know what bandwidth limits meant, experienced internet professionals have not heard of the term applied the Tazmo way, and everyone I've talked to about it agrees that is crap; a rip off. Other, better subsciption sites are around and they don't have the absurd limit that Tazmo enforces, which is just another gimic to get you to pay more for extra "bandwidth". It's a made-up term, I think. Tazmo uses the term bandwidth on the NarutoFan website to mean download limitation; both confusing and suspicious. E.g.: You have exceeded your bandwidth! Click here to purchase additional bandwidth. Meaning: You have exceeded the amount of Mb you can download. When I did some math on the amount I paid Tazmo, divided by the number of hours of video viewing I got, it was not such a great bargain. You do the math.
I'm really fed up with all the children coming to Tazmo's defense, like he is some sort of hero. Kiddies: We are the one's paying for the Naruto fan website. It is not free. The free stuff is to lure paying customers. It is a profit making business. Between living off Daddy and playing on the internet, take a business course, please. When you have kiddies of your own some day, you will not appreciate some old man double dipping into your bank account, when you have kids to feed and bills to pay. The old toot has probably never even watched a single episode of Naruto. Do you think that Naruto would put up with some old crook using his name to steal from honest people? Tsunade would kick Tazmo's thieving old backside straight out of the village! Grow up babies.
Tazmo or his fellow thieves, ignored then deleted all of my messages pertaing to Tazmo's double billing practices. Both CCBill and NarutoFan billed my PayPal account each month. I am payed up eight months in advance, and Tazmo was going to continue doing this, to infinity I guess. I telephoned PayPal, and they put a stop to this. That's the solution: Call PayPal, or your card, and they will stop them. I gave PayPal detailed information about NarutoFan, and the fact that others are getting ripped off by Tazmo, and they have begun an investigation. Tazmo will most likely be banned from PayPal in the very near future. If he did this to your family, please complain to PayPal, and please post your story on the internet, so that the investigators have as mush evidence as possible to stop him.
You are correct NarutoFan and the NarutoForums are not associated .. I know this cos you cant login to the Forums using your narutofan username it makes you make a new account...
Originally Posted by StealDragon
NarutoFan: Rip Off City... Futher Clarification
No, "NarutoFan Plus! Support" is a blog type message forum you access from the Control Panel in your Plus! account. It is not part of the NarutoForums, which I, too, have a membership to. I'm pretty sure I've been subsidizing that "free" service with my paid membership to NarutoFan, as well, so I guess a preemptive "your welcome" is appropriate to insert here. I definately deserved to be thanked by everyone using the NarutoFan site for free, because it is not "free", I am paying for it for you. One assumes you have not been a NarutoFan Plus! member (paying customer of the NarutoFan website) or you would understand the impossible process.
Originally Posted by derangedninja
The only means a paying customer has at his disposal to contact NarutoFan with problems is through something called the " PLUS! Support Center". It is a forum or blog unto itself. You cannot email him, or contact them in any other way. Once you post a "support request" they (Tazmo) ignores it for several days, then deletes the post. This is why we suspect there may be something fraudulent taking place at Naruto Fan, and PayPal has begun their investigation into Tazmo's business practices and NarutoFan. If my account becomes suspended anytime in the next eight months, wire fraud charges will be applicable, and perhaps a federal investigation will begin. Last time I checked, Canada was fairly compliant with their 1999 amended Extradition Act and U.S. Extradition Treaty.
Tazomo does not respond to messages sent to his icon in the membership site, althought there are about a thousand posts on it. I can't believe all of the hostile posts from all the free riding dum-dums defending Tazmo and directed towards complaining paying customers. We are the one's paying for the whole thing, children! How would you like your bank account to come up overdrawn, with kids to support (statistically speaking: that means most of you kids reading this) because good ol' Tazmo has taking your hard earned money from you when he's not supposed to, and doesn't have permission to? Then Daddy and Mommy can't feed little NarutoFan Baby, 'cause good ol' Uncle Tazmo's stole the money again. Now do you kids get it? When he steals from Daddy, you don't get allowance that week, boo hoo hoo!
Children: Quit griping at us for complaining to Tazmo about being ripped off. You have no right. We are the one's who paid for NarutoFan, and when we're gone, so's NarutoFan. Tazmo is not Jesus, nor is he Naruto's grandfather or something. His dog is not Pakkun. He has never once bought Naruto a ramen bowl an Ichiraku. He has probably never watched Naruto. He is not sharing the money with Naruto, Masashi Kishimoto, Toshiro Masuda, Jump, nor jack. ANBU would be on Tazmo like stink on Taz if he were in the Leaf. He'd be spending a little time in the vulcano with Mizuki and pals before Tsunade exiled his sideshow backside to the Field Country!
Thanks for this thread. I was wondering how to cancel, and I caught it a week before it auto-renewed.
Cheers Simmiah! I cannot thank you enough! I've been looking trying to unsubscribe for about 3 months now with little success till I found your message - from then on it only took 10 seconds or so.
'tis a disgrace the way they run that website, dozens of unanswered emails and support requests, deleted threads in the forums and rows with many admins. It should be taken off the net straight away, and the people in charge seriously fined.
Well, that's all I came here to say, I won't be back (delete the account if you want). Thanks again! And thanks once more! Bai
I keep hearing "Donation" being thrown around but how is it a "Donation" if it automatically renews?
Originally Posted by Default123
I think it should be refered to as a subscription service, which sadly I think something needs to be done about in the US cause ANY product you buy on TV automatically enrolls you in a subscription service that charges you month after to month. So what you thought you were buying in a one shot deal turns out you are giving them month after month.
I would think if Tazmo was on the up and up (which it's pretty obvious he isn't) he wouldn't make "Donations" auto-renewel.
Although him hiding how to cancel... sounds like the fine folks at: ---Won't let me link...--- ok... just google ripoffreport .com could be of help